Data Analyst

Job Summary

A company is looking for a Data Analyst to support the modernization of the Department of Veterans Affairs clinical contact centers.

Key Responsibilities:

• Analyze healthcare and call center data to identify trends and actionable insights
• Develop dashboards and reports to monitor KPIs, quality, and compliance metrics
• Ensure data integrity through validation and cleaning processes

Required Qualifications:

• Bachelor's degree in Data Analytics, Statistics, Computer Science, Health Informatics, or a related field
• 3-10 years of experience in data analysis, reporting, healthcare/call center analytics, or process improvement
• Proficiency in Microsoft Excel, Power BI, SQL, and Python
• Experience working in team-based, fast-paced environments
• Ability to obtain Federal Government clearance