Data Analyst

Job Summary

A company is looking for a Data Analyst.

Key Responsibilities

• Oversee the integration of customer data into Cloud services and support Rostering Specialists and Technical Systems Engineers
• Train new Rostering Specialists and coordinate processes within the area of expertise
• Troubleshoot customer file data problems and document internal customer issues in the ticketing system

Required Qualifications

• High school diploma or GED required; some college preferred with at least 4 years of customer service leadership experience
• Proven ability to function as a mentor and exceed expectations
• Strong organization and time management skills
• Understanding of complex data and ability to ensure data integrity
• Computer proficiency with Microsoft Word, Excel, Outlook, and knowledge of CRM and ticketing software