Data Analyst

Job Summary

To support the design and delivery of customer experience solutions, the full-time Data Analyst will analyze caller behavior data using SQL and Excel, develop custom Tableau reports, and collaborate with stakeholders to enhance IVR experiences in a remote setting.

Key responsibilities

• Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
• Design and develop custom Tableau reports to visualize data and identify trends
• Collaborate with stakeholders to identify opportunities for improving the IVR experience

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
• 2+ years of experience in data analysis, preferably in an IVR or contact center environment
• Experience with Tableau or other business intelligence tools
• Proficiency in Microsoft Excel and SQL
• Strong analytical and problem-solving skills