Data Analyst II

Job Summary

A company is looking for a Data Analyst II, Contact Center.

Key Responsibilities

• Design, develop, and maintain Power BI dashboards for Contact Center performance
• Build automated reporting using SQL and Power BI, focusing on data accuracy and usability
• Analyze communication metrics and present actionable insights to stakeholders

Required Qualifications

• Advanced proficiency in SQL and Power BI
• Strong analytical skills with the ability to deliver end-to-end analytics solutions
• Understanding of call center operations and performance metrics
• Experience analyzing conversion or funnel performance
• Bachelor's degree in Business, Statistics, Computer Science, Mathematics, or a related field