Data Analyst, IT Service Center
Job Summary
Delivering high-value insights to enhance performance and customer experience, the full-time Data Analyst, IT Service Center will utilize expertise in SQL, Hive, Tableau, and Alteryx to produce scalable reporting and conduct deep-dive analytics while working remotely.
Key responsibilities
- Applies advanced analytical methods to solve complex operational problems and identifies trends within large datasets
- Builds efficient, scalable data models and workflows while troubleshooting data quality issues
- Communicates complex insights clearly to non-technical audiences and crafts compelling visualizations that influence decisions
Required qualifications
- Bachelor's degree in a related field or equivalent work experience preferred
- 4-8 years of relevant experience preferred
- Expertise in SQL, Hive, Tableau, and Alteryx
- Strong knowledge of call center operations, metrics, and telephony platforms
- Ability to perform in-depth analysis on call center metrics to identify trends and opportunities
Complete Job Description
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