Data Analyst with ITSM Expertise

Job Summary

A company is looking for a Data Analyst with expertise in IT Service Management (ITSM).

Key Responsibilities

• Transform complex service data into actionable insights for IT operations
• Build and maintain production dashboards using advanced Power BI skills
• Analyze IT operational metrics and translate performance into recommendations

Required Qualifications

• Strong SQL expertise for writing complex queries
• Advanced skills in Power BI, including building complex DAX measures
• Experience with data modeling and transformation for analytics
• Understanding of IT operational metrics related to ITSM
• Operational mindset to interpret data and recommend improvements