Data and Reporting Analyst

Job Summary

A company is looking for a Data and Reporting Analyst to join their Data Informatics team.

Key Responsibilities

• Create and analyze data reports on Operations team activity
• Develop and maintain reporting tools and dashboards for key performance indicators (KPIs)
• Analyze call center performance metrics to identify trends and recommend improvements

Required Qualifications

• Proven experience as a Call Center Analyst, Data Analyst, or Business Data Analyst
• Technical expertise in data models, database design, and data mining techniques
• Strong knowledge of reporting packages and databases, including SQL
• BS in Mathematics, Economics, Computer Science, Information Management, or Statistics
• Experience with statistical packages for data analysis