Data Assurance Lead

Job Summary

A company is looking for a Data Assurance Lead in the Customer Service Department.

Key Responsibilities

• Monitor and evaluate customer interactions to ensure adherence to service standards and compliance
• Collect, validate, and analyze customer service data to design and maintain reports and dashboards
• Serve as the primary escalation point for complex customer complaints and ensure timely resolution

Required Qualifications

• 3-5 years of experience in customer experience, quality assurance, or customer service leadership
• Strong working knowledge of customer service metrics and quality assurance methodologies
• User Interface and SQL experience
• Proficiency with CRM systems and standard business software, especially Microsoft Excel
• High school diploma or equivalent required; associate's or bachelor's degree preferred