Data Center Incident Manager

Job Summary

A company is looking for a Data Center Incident Program Manager.

Key Responsibilities

• Define and maintain incident severity levels and escalation thresholds
• Establish end-to-end incident response standards and governance artifacts
• Lead readiness activities and serve as Incident Commander during active events

Required Qualifications

• 7+ years in mission-critical infrastructure, data center operations, or reliability engineering
• Direct experience leading major incidents (P1/P0 equivalent)
• Strong familiarity with facilities systems, hardware operations, or network infrastructure
• Experience conducting root cause analysis and corrective action tracking
• Ability to remain calm and decisive under high-pressure conditions