Data Quality Analyst

Job Summary

To ensure data integrity and compliance, the full-time remote Shared Services Data Quality Analyst will perform quality audits, validate participant data, and collaborate with teams to enhance service documentation and delivery.

Key responsibilities

• Conduct quality validation calls to confirm that services requested by participants were received and accurately documented
• Capture and modify missing data from service requests, ensuring effective communication with all relevant parties
• Analyze data trends and prepare reports for management to recommend improvements in quality standards and service delivery

Required qualifications

• Associate degree preferred or equivalent relevant experience in a call center environment
• 1-2 years of experience in customer service, quality assurance, or auditing
• Bilingual in Chinese is required
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Able to pass a typing test with a minimum of 40 WPM