Data Scientist - Customer Experience

Job Summary

A company is looking for a Data Scientist Customer Experience.

Key Responsibilities

• Lead complex investigations and produce actionable remediation plans
• Serve as the technical authority in escalations, guiding analysis strategy and conclusions
• Design detection strategies and develop reusable feature definitions for fraud reduction

Required Qualifications

• 6+ years in data science or applied analytics roles, preferably in fraud/risk/identity/security
• Expert-level SQL and strong Python skills for analytics and production-grade analysis
• Experience in customer-facing environments with executive communication skills
• Bachelor's degree in a quantitative field required; advanced degree preferred
• Hands-on experience with real-time decisioning systems and modern ML methods used in fraud