Data Support Analyst

Job Summary

A company is looking for a Data Support Analyst I to provide proactive customer service and support for aggregation systems.

Key Responsibilities

• Provide Tier 2 level support via chat, email, and phone
• Interface with end user clients to troubleshoot and resolve technical and procedural issues
• Stay up to date on system releases, new features, and bugs

Required Qualifications

• Bachelor's degree or equivalent work experience required; college degree preferred
• 2 years customer service experience preferred
• Ability to work independently and as part of a team
• Ability to work overtime, including evenings and weekends as needed