Database Support Specialist
Job Summary
Supporting database services for DEXIS software, the full-time Database Support Specialist will troubleshoot software and hardware issues, manage customer escalations, and assist with technical projects, all while maintaining a high level of customer satisfaction.
Key responsibilities
- Troubleshoot and resolve software and hardware issues for internal and external customers via various communication methods
- Manage customer escalations, ensuring timely resolution and documentation of interactions
- Assist with technical projects, including database conversions and renumberings, while mentoring team members
Required qualifications
- High school diploma or equivalent
- 1-2 years of experience in troubleshooting computer software/hardware or technical support
- Advanced knowledge of Windows operating systems, databases (SQL, Flat-file, PostgresSQL), and networks
- Experience with Microsoft Office
- Availability to work standard departmental support hours, including holidays and overtime as needed
Complete Job Description
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