DCIM Support Specialist

Job Summary

Supporting the technology foundation of the Nlyte application suite, the full-time remote DCIM Support Specialist will troubleshoot communication protocols, manage complex customer issues, and implement training programs for internal teams and clients.

Key responsibilities

• Serve as the subject matter expert for multiple products and services, ensuring effective operations
• Handle complex customer inquiries and escalate issues to management as necessary
• Conduct training needs assessments and implement technical training programs for clients and team members

Required qualifications

• Bachelor's degree in Engineering Technology, Computer Science, or related field
• 5+ years of experience in technology, controls, or DevOps
• 1+ year of experience supporting enterprise applications or data center operations
• Must have a dedicated workspace and reliable high-speed internet for remote work
• Experience with communication protocols such as Modbus, SNMP, and BACnet