Dealer Parts Support Agent

Job Summary

A company is looking for a Dealer Parts Contact Center Agent (Remote).

Key Responsibilities

• Own the customer experience by promptly answering dealer inquiries and ensuring high satisfaction
• Build and maintain strong partnerships with external and internal stakeholders to resolve part availability needs
• Provide detailed documentation of correspondences and support services to dealers to reduce Total Vehicle Downtime

Required Qualifications

• 1-3 years of customer service experience within an office setting
• 1-3 years of experience with Microsoft Suite
• Typing speed of at least 35 words per minute
• High School Diploma or equivalent