Dealer Relationship Manager

Job Summary

Maximizing client engagement, the full-time remote Dealer Relationship Manager will manage customer accounts, promote product offerings, and execute retention strategies to enhance client satisfaction and drive revenue growth.

Key responsibilities

• Maintain a deep understanding of NCC products and services to assist customers and suggest optimal solutions
• Assess account activity and attrition reports to identify at-risk clients and implement retention strategies
• Conduct proactive outreach to clients, ensuring effective usage of services and identifying upsell opportunities

Required qualifications

• Three years of experience in an Automotive Retail BDC or B2B Account Management role
• Knowledge of Finance & Insurance (F&I) processes
• Two or more years of proven experience in KPI-driven cross-sell/upsell initiatives
• Strong presentation skills