Dealer Services Team Lead

Job Summary

A company is looking for a Dealer Services Team Lead to assist in coordinating projects and managing escalated dealer calls.

Key Responsibilities

• Monitor and report on activities of the Dealer Services team to achieve departmental goals
• Coordinate training and scheduling for DS Connect International agents
• Handle escalated dealer calls and provide accurate information regarding verification and documentation issues

Required Qualifications

• Associate degree in business, finance, communication, marketing, or related field
• 2 years of related experience or 3 years in marketing/sales
• Strong typing skills
• Knowledge of Microsoft Office applications
• Professional phone presence