Dealer Success Representative

Job Summary

A company is looking for a Dealer Success Representative to join their Dealer Success Team.

Key Responsibilities

• Strengthens and maintains relationships with customers to provide best-in-class service and drive growth and retention
• Oversees the resolution of customer inquiries and manages day-to-day needs of the customers
• Collaborates with the Dealer Success Manager to establish and maintain expectations and timelines

Required Qualifications

• 3+ years of experience in customer support or a transaction-based environment
• Minimum 2 years of experience in a high-volume, SLA-driven environment
• Experience working directly with external business partners or clients in a high-urgency environment
• Sales or revenue-support experience strongly preferred
• Willingness to work on Saturdays