Dealer Success Representative

Job Summary

A company is looking for a Dealer Success Representative.

Key Responsibilities:

• Strengthen and maintain relationships with customers to provide best in class service and drive growth and retention
• Oversee the resolution of customer inquiries, handling escalations, and managing the day-to-day needs of the customers
• Collaborate with Dealer Success Manager to establish and maintain expectations and timelines

Required Qualifications:

• Minimum of 2 years' experience in a customer service role
• Minimum of 1 year experience in a call center environment
• Working knowledge of FDCPA and FCRA experience preferred
• Proficient in Microsoft, Salesforce, and other internal systems
• Flexibility and ability to adapt to business needs