Dealer Support Manager

Job Summary

A company is looking for a Manager, Dealer Support to lead and improve dealer assistance and financial services operations.

Key Responsibilities

• Build and mentor a high-performing team focused on dealer assistance and financial services
• Oversee dealer transaction management and improve turnaround times while minimizing errors
• Analyze operational metrics to identify bottlenecks and lead process improvements

Required Qualifications

• 4+ years of experience in operations support, with 2+ years in a team lead or management role
• Hands-on leadership style with experience in fast-paced environments
• Expertise in complex operational workflows and tools, including Microsoft Office and CRM systems
• Experience with dealer finance processing and lender interactions
• Strong organizational skills to manage multiple priorities while maintaining quality and compliance