Debt Collection Specialist

Job Summary

To support a growing team, the full-time remote Debt Collection Specialist will connect with consumers to resolve delinquent purchased debt accounts through high-volume outbound calls, skip tracing, and negotiating settlements while ensuring compliance with relevant regulations.

Key responsibilities

• Conduct high-volume outbound calls to consumers regarding delinquent accounts
• Perform skip tracing to locate consumers and manage the collection pipeline with timely follow-ups
• Negotiate settlements and payment arrangements while maintaining compliance with FDCPA and FCRA regulations

Required qualifications

• Minimum 2 to 3 years of third-party collections experience, with at least 1 year working specifically with purchased paper
• Proven track record of meeting target metrics in a remote work environment
• Familiarity with auto-dialers, CRM software, and skip-tracing platforms
• Knowledge of regulatory requirements, including the "Mini-Miranda" and state-level statutes of limitations
• Strong negotiation skills and ability to manage time effectively