Debt Management Account Processor

Job Summary

Detail-oriented and customer-focused, the full-time remote Debt Management Account Processor will manage inbound calls from cardholders and partners, ensuring compliance and accurate documentation while providing exceptional service.

Key responsibilities

• Respond to inbound calls, addressing customer concerns and resolving issues promptly
• Accurately enter settlement agreements into internal systems and prepare related documentation
• Maintain organized records of customer interactions and collaborate with internal departments for seamless communication

Required qualifications

• High school diploma or equivalent
• Three to five years of clerical and customer service experience
• Strong proficiency in Microsoft Office, particularly Excel and Word
• Proven experience in a customer service or call center environment
• Customer service orientation with a focus on delivering high-quality support