Debt Recovery Account Processor

Job Summary

A company is looking for a Debt Recovery Account Processor to handle inbound calls and assist customers with their inquiries.

Key Responsibilities:

• Respond to inbound calls from cardholders and third-party partners, providing accurate information and exceptional service
• Accurately enter settlement agreements into internal systems and prepare related documentation
• Monitor and respond to inquiries in a shared email inbox while maintaining professional communication

Qualifications:

• Proven experience in a customer service or call center environment
• High school diploma or equivalent
• Strong proficiency in Microsoft Office, especially Excel and Word
• Typically three to five years of clerical and customer service experience
• Background in financial services or collections is highly desirable