Defined Benefits Administration Manager

Job Summary

A company is looking for a Manager, Benefits Administration Services - Defined Benefits.

Key Responsibilities

• Manage defined benefit administration accounts to ensure client satisfaction and retention
• Collaborate with clients and leadership to implement business strategies and operational priorities
• Support process improvements and ensure compliance with service delivery standards

Required Qualifications

• Bachelor's degree or equivalent relevant experience
• 5+ years of client-facing or client support experience in defined benefit or pension administration
• Experience in BPO or call center environments related to benefits administration
• Strong background in defined benefit and defined contribution plan administration
• Proficiency in MS Office, particularly strong Excel skills