Defined Benefits Client Manager

Job Summary

Managing daily operational performance for assigned clients, the full-time salaried Defined Benefits Client Manager will oversee operations teams, ensure quality service delivery, and act as the primary client contact in a virtual environment.

Key responsibilities

• Utilizing expert knowledge of defined benefits to interpret complex client requirements and address inquiries
• Driving stable service delivery by collaborating with internal and external partners and using data for process innovation
• Managing ad hoc client projects and communicating regularly with clients regarding service delivery and project updates

Required qualifications

• Experience in managing defined benefits operations and client relationships
• Strong analytical skills with the ability to work with complex data
• Proven ability to influence stakeholders on domain and technical matters
• Advanced organizational skills with adaptability to changing environments
• Solutions-oriented mindset with experience in reporting data to stakeholders