Defined Benefits Client Manager

Job Summary

Managing daily operational performance for assigned clients, the full-time Defined Benefits Client Manager will oversee operations teams, ensure quality administrative services, and serve as the primary client contact for service delivery in a virtual environment.

Key responsibilities

• Utilizing expert knowledge of defined benefits to interpret complex client requirements and address inquiries
• Driving stable delivery from internal and external partners while managing ad hoc client projects
• Communicating regularly with clients and collaborating with support teams to enhance efficiency and service quality

Required qualifications

• Proven experience in managing client relationships and operational performance
• Strong analytical abilities with a focus on complex data interpretation
• Advanced management and organizational skills, adaptable to change
• Effective communication and influencing skills on domain and technical matters
• Solutions-oriented mindset with the ability to report data to stakeholders