Delaware Care Management Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Perform outreach to members via phone to assist with care plan next steps and resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of health plan activities and resources
• Understanding of Social Determinants of Health (SDOH) needs
• Ability to comply with policies and standards