Delaware Licensed Collections Specialist

Job Summary

Managing a portfolio of assigned delinquent accounts, the full-time Delaware Licensed Collections Specialist will perform collection activities, initiate contact with debtors, and provide exceptional customer service while working in a hybrid environment, with two days per week onsite.

Key responsibilities

• Initiate contact with debtors through various communication methods to discuss outstanding debts and negotiate payment arrangements
• Document all collection activities in compliance with client standards and Federal Regulations
• Utilize skip tracing techniques to locate debtors with updated contact information

Required qualifications

• High school diploma or equivalent; some college coursework in business or related fields preferred
• 0-1 years of experience in collections or related customer service roles, ideally in a financial or credit environment
• Strong negotiation and persuasion skills, with effective communication abilities
• Detail-oriented with excellent organizational and time management skills
• Must be able to obtain the required license for collecting upon placement