Delivery Director

Job Summary

Leading the successful implementation of MiraCloud solutions, the full-time Delivery Director will ensure client satisfaction, operational excellence, and timely delivery while managing Project Managers and developing project management practices remotely.

Key responsibilities:

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, and timelines are met
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders
• Establish, scale, and continuously improve MiraCloud's project management practice and delivery governance

Required qualifications:

• 15+ years of experience in IT Delivery, Professional Services, or related leadership functions
• Experience leading Project Managers or implementation organizations
• Proven success managing enterprise-scale customer implementation or transformation programs
• Experience building or improving delivery organizations and operational processes
• Existing authorization to work in the United States; visa sponsorship is not available for this role