Delivery Lead, IBMi

Job Summary

Leading a team of experts, the full-time remote Delivery Lead, IBMi will ensure exceptional service delivery within a contractual framework, manage incident and change processes, and collaborate closely with Delivery Partners to align IT solutions with customer needs.

Key responsibilities:

• Inspire and guide delivery teams to provide high-quality IT services and support
• Manage incidents, problems, and changes, ensuring swift resolution of service issues
• Foster strong customer relationships and collaborate with Delivery Partners to drive positive outcomes

Required qualifications:

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of IT services, technology vendors, and managed platforms
• Experience in incident, problem, and change management, including root cause analysis
• Ability to work closely with Delivery Partners and SREs to achieve customer success
• AIOps hands-on knowledge and an innovation-oriented mindset