Delivery Manager

Job Summary

A company is looking for a Delivery Manager to oversee the execution of Managed Services programs for Enterprise & Managed Services clients.

Key Responsibilities:

• Lead daily operations of the global delivery team to ensure adherence to SLAs and KPIs
• Act as the primary contact for client stakeholders, managing escalations and ensuring satisfaction
• Collaborate with cross-functional teams to innovate and enhance the managed services offering

Required Qualifications:

• Demonstrated expertise in managing programs, projects, or operations
• Experience in supporting Managed Services or Outsourced Solution Programs
• Deep knowledge of managed services tools and large program management
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Previous experience with enterprise-level companies is preferred