Dental Authorizations Support Lead

Job Summary

Leading a team in a fully remote capacity, the full-time Authorizations Support Representative IV will drive solutions, mentor team members, and support critical business operations while managing client implementations and process improvements.

Key responsibilities

• Provide training and support to departmental employees on processes and systems to ensure operational success
• Act as a subject matter expert, triaging requests and resolving escalations from internal and external customers
• Collaborate with management on projects related to staffing, process improvements, and maintaining accurate documentation

Required qualifications

• High school diploma or equivalent
• 3 - 5 years of experience in a clinical dental role or related experience
• Knowledge of dental procedures, terminology, and codes
• Excellent organizational and problem-solving skills
• Basic computer skills and ability to work effectively with various personalities