Dental Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist 1 in a dental contact center.

Key Responsibilities

• Handle customer inquiries related to dental insurance plans through inbound/outbound calls
• Provide a coordinated customer experience by anticipating needs and navigating various systems
• Build relationships with customers by delivering accurate information and resolving inquiries in real-time

Required Qualifications and Education

• 2+ years of customer service experience or equivalent
• Experience in call centers or dental insurance preferred
• Ability to learn and understand a broad range of insurance products
• Proficient with desktop applications such as MS Office
• Must pass dental terminology coursework during training