Dental Customer Service Representative

Job Summary

A company is looking for a Dental Customer Service Representative.

Key Responsibilities

• Answer a high volume of inbound phone calls regarding dental claims, benefits, premiums, and eligibility
• Provide accurate information and solutions to problems while documenting all aspects of calls
• Resolve complaints, appeals, and inquiries, ensuring timely follow-up and adherence to service level guidelines

Required Qualifications

• High school diploma or equivalent
• Prior customer service experience, preferably in a medical/dental office or customer support role
• Practical knowledge of medical or dental terminology and diagnosis/procedure coding preferred
• Ability to type a minimum of 25 wpm and proficiency in Microsoft Office applications
• Must have high-speed internet access and the ability to work independently in a remote environment