Dental Customer Service Representative

Job Summary

A company is looking for a Dental Customer Service Representative to support providers and policyholders by delivering high-quality service and accurate request processing.

Key Responsibilities

• Handle inbound and outbound calls regarding dental benefits, claims, and payments
• Research and resolve routine inquiries while escalating complex issues as necessary
• Collaborate with internal teams to ensure positive service experiences and manage priorities efficiently

Required Qualifications

• Minimum 1 year of customer service or contact center experience; health or dental background preferred
• Basic knowledge of dental insurance products and medical/dental terminology
• Proficient in using multiple computer systems simultaneously
• Ability to work remotely with access to high-speed internet
• Commitment to privacy (HIPAA) and regulatory compliance