Dental Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Dental Customer Service Representative will manage high volumes of inbound calls regarding dental claims, benefits, and eligibility while working remotely from home.

Key responsibilities

• Answer inbound calls related to dental claims, benefits, premiums, and eligibility, providing accurate information and solutions to callers
• Document calls clearly and concisely while adhering to HIPAA guidelines to protect member health information
• Maintain up-to-date knowledge of benefit information and claim processing procedures to effectively assist members

Required qualifications

• High school diploma or equivalent
• Prior customer service experience, preferably in a medical or dental office setting
• Proficiency in Microsoft Office applications and ability to navigate multiple computer screens
• Typing speed of at least 35 wpm and 10-key proficiency of 105 kspm net
• Reliable high-speed internet connection suitable for remote work