Dental Customer Service Representative

Job Summary

Providing customer service to members of various benefit plans, the full-time Dental Customer Service Representative will analyze caller needs and deliver timely, accurate responses regarding benefits, eligibility, claims, and premiums while working from home.

Key responsibilities

• Answer a high volume of inbound calls related to dental claims, benefits, and eligibility while providing solutions and confirming information
• Document calls clearly and concisely, maintaining confidentiality and adhering to HIPAA guidelines
• Stay updated on benefit information and processing procedures to effectively resolve complaints and inquiries

Required qualifications

• High school diploma or equivalent
• Prior customer service experience or related experience in a medical/dental office
• Practical knowledge of medical or dental terminology preferred
• Ability to type a minimum of 35 wpm and achieve 10-key proficiency of 105 kspm net
• Proficiency in Microsoft Office applications and a reliable high-speed internet connection