Dental Customer Service Representative

Job Summary

Supporting providers and policyholders, the full-time Dental Customer Service Representative will handle inbound and outbound calls regarding dental benefits, claims, and payments while ensuring high-quality service and accurate request processing in a remote environment.

Key responsibilities

• Handle customer inquiries related to dental products and services, providing accurate and empathetic service
• Research and resolve routine inquiries, escalating complex issues as necessary to ensure proper resolution
• Collaborate with internal teams to enhance customer retention through positive service experiences

Required qualifications

• Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred
• Basic knowledge of dental insurance products and familiarity with medical/dental terminology
• Proficient in using multiple computer systems simultaneously with strong typing and documentation skills
• Detail-oriented and adaptable, with a commitment to privacy (HIPAA) and regulatory compliance
• Able to work remotely with access to a high-speed internet connection