Dental Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service - Dental.

Key Responsibilities

• Supervise and coach Customer Service employees to ensure member/provider satisfaction and retention
• Monitor performance metrics and provide feedback for staff development and training needs
• Develop collaborative relationships with internal partners to enhance service delivery and compliance

Required Qualifications

• 2+ years of experience in a dental claim/call center environment
• Experience with Microsoft-based applications
• High School Diploma
• Working knowledge of dental workflows, policies, and procedures (preferred)
• Supervisory experience (preferred)