Dental Lab Technician

Job Summary

To support a growing dental technology firm, the full-time remote Customer Experience Lab Technician will collaborate with clinicians on treatment plans, provide live clinical support, and facilitate cross-functional communication to ensure quality outcomes and exceptional customer experiences.

Key responsibilities

• Collaborate on treatment plans by reviewing and refining case designs with doctors in real-time
• Provide live clinical support through phone, chat, and video to troubleshoot issues and clarify workflows
• Act as a liaison between clinicians and lab teams, translating clinical feedback into production outcomes

Required qualifications

• 3+ years in a dental technician role
• 2+ years of experience in 3Shape CAD/CAM design, including implant and crown & bridge cases
• Deep understanding of digital dental workflows, including implant systems and best design practices
• Proven ability to build rapport with clinicians and provide empathetic support in a customer-facing lab role
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously