Dental RCM Customer Success Advisor

Job Summary

A company is looking for a Customer Success Advisor, Dental RCM.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and own client-level RCM performance
• Act as an RCM expert and manage offshore teams to ensure quality and adherence to processes
• Monitor KPIs and drive improvements while supporting peers during peak workloads

Required Qualifications

• 4+ years of hands-on Dental RCM experience
• Experience as a Billing Manager, RCM Supervisor, or DSO team lead
• Deep familiarity with dental payers, portals, and denial workflows
• Proven ability to manage work through others and lead without formal authority
• Strong sense of ownership and accountability