Dental Software Support Specialist

Job Summary

To support dental offices in maximizing their use of software solutions, the full-time hourly Customer Support Specialist will build long-term client relationships, conduct live training sessions, and troubleshoot technical issues while working remotely.

Key responsibilities:

• Deliver exceptional support to dental practices regarding billing and claims integration
• Conduct 1:1 training sessions to showcase Archy's capabilities to practice staff
• Investigate and troubleshoot technical issues reported by customers, escalating as necessary

Required qualifications:

• 5+ years of management experience within a dental practice
• Extensive knowledge of dental insurance and billing practices
• Experience as a software trainer, assisting others in adapting to new software
• Basic technical skills for troubleshooting and using software products
• Ability to leverage AI tools and automation in daily workflows