Departmental Specialist 13 - Michigan

Job Summary

A company is looking for a Departmental Specialist 13 in the Office of Child Support.

Key Responsibilities

• Develop and analyze queries and reports to optimize resource utilization and technology
• Evaluate performance data related to customer service within the Operations Case Management Division
• Lead and provide guidance to a team of child support professionals on various projects

Required Qualifications

• Possession of a bachelor's degree in any major
• Four years of professional experience, including two years at the experienced (P11) level or one year at the advanced (12) level
• Experience in case management and customer service processes
• Ability to analyze performance metrics and implement process improvements
• Familiarity with technology and systems related to child support operations