Depot Special Delivery Technician

Job Summary

A company is looking for a Depot Special Delivery technician to provide technical support and service for equipment configurations and repairs.

Key Responsibilities

• Configure, repair, and ship equipment according to service level agreements (SLA)
• Utilize the Service Now ticketing system for ticket assignments and updates
• Maintain a clean workspace and ensure high levels of customer satisfaction

Required Qualifications and Education

• Certifications such as A+, HP, and Dell for hardware repairs
• Knowledge of Windows OS (7, 8.x, 10) and Microsoft Office (2007-2016, Office 365)
• Familiarity with Apple MAC OS and basic troubleshooting of VPNs
• Experience with remote tools (e.g., RDP, Team Viewer)
• Ability to use ticketing systems like Remedy or ServiceNow