Designated Support Engineer

Job Summary

A company is looking for a Designated Support Engineer.

Key Responsibilities

• Act as the primary technical point of contact for assigned enterprise customers, managing complex technical engagements
• Provide proactive recommendations and architectural guidance to optimize product adoption and reliability
• Lead investigations and issue resolution, collaborating with internal teams to ensure customer satisfaction

Required Qualifications

• 5-6 years in a technical, customer-facing role, preferably in enterprise SaaS
• 1+ years as a Designated Support Engineer, Technical Account Manager, or similar role
• Experience supporting enterprise-scale environments with complex integrations
• Ability to partner with Engineering teams to influence prioritization and outcomes
• Proven track record of managing high-pressure situations and driving issues to resolution