Designated Support Engineer

Job Summary

A company is looking for a Staff Designated Support Engineer.

Key Responsibilities

• Manage multiple designated accounts and establish regular touchpoints with customers for critical issues
• Provide technical guidance and support, ensuring adherence to response and resolution SLAs
• Collaborate with cross-functional teams to report bugs, feature requests, and lead initiatives for product quality improvement

Required Qualifications

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 8+ years of experience in a Technical Support environment or similar customer-facing role
• Strong knowledge of RDBMS, SQL, and experience with database performance and troubleshooting
• Familiarity with ETL/ELT tools and cloud service providers' ecosystems
• Experience in scripting or coding in any programming language