Designated Support Engineer MBI

Job Summary

Supporting a U.S. Government agency, the full-time Designated Support Engineer MBI will serve as a primary technical contact, providing proactive and reactive support for Rocket's connectivity products while developing deep familiarity with the customer's environment and workflows.

Key Responsibilities

• Serve as the primary technical contact for IT staff and end users, delivering support for desktop and server-based connectivity products
• Troubleshoot and resolve product issues, escalating to engineering when necessary, and maintain ownership of issues until resolution
• Develop and maintain a deep understanding of the customer's infrastructure, configurations, and operational processes to proactively identify potential issues

Required Qualifications

• 5 or more years in a technical support customer-facing IT role
• Solid working knowledge of Linux/Unix operating systems, including command-line troubleshooting
• Experience with scripting languages such as Bash, Python, PowerShell, or Perl for automation
• Hands-on experience with containerized application deployments and Kubernetes management
• Understanding of enterprise networking concepts and security protocols