Desktop Support Administrator

Job Summary

A company is looking for an Administrator - L2.

Key Responsibilities

• Perform problem determination and resolution for end user devices, including equipment and software issues
• Coordinate incident and problem resolution with other teams and support authorized users and end user devices
• Conduct install, move, add, and change (IMAC) activities, as well as data backups and restores

Required Qualifications

• Managed a Desktop Support/Field Services team across multiple locations
• Strong understanding of SLAs, CPIs, and ITIL concepts
• At least three years of experience in technical service delivery
• Working knowledge of ITSM tools, particularly ServiceNow
• Extensive knowledge of Windows builds and software break/fix