Desktop Support Analyst
Job Summary
A company is looking for a Desktop Support Analyst to provide technical support to employees.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices
- Troubleshoot and resolve hardware, software, and network issues in Windows and macOS environments
- Document technical issues and resolutions in the IT service management system
Required Qualifications
- 2+ years of experience in a desktop support or IT helpdesk role
- Strong knowledge of Windows and macOS operating systems
- Experience troubleshooting hardware components such as desktops and laptops
- Familiarity with Active Directory and Microsoft 365
- Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi)
COMPLETE JOB DESCRIPTION
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