Desktop Support Analyst

Job Summary

A company is looking for a Desktop Support Analyst to provide technical support for end-users in a hybrid role.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues for local and remote end-users
• Manage and support Jira and Okta user access, troubleshooting related issues as needed
• Administer Mobile Device Management (MDM) solutions, ensuring secure device management and compliance

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Proven experience in a desktop support role with strong troubleshooting skills
• Hands-on experience with Jira for issue tracking and project management
• Experience with Okta for user provisioning and authentication
• Strong knowledge of Mobile Device Management (MDM) solutions for both iOS and Android platforms